Title: Practice Leaflet for Patients
Author: Mike Brook
Last saved by: ZANIB, Nazia (BALSALL HEATH HEALTH CENTRE (S))
Company: Heathfield Family Centre
Document comments: v1.0.0.0

Dr S Raghavan
Balsall Heath Health Centre  
43 Edward Road
Birmingham
B12 9LP

OPENING TIMES
Mon:	9.00am - 6:30pm
Tue:   9.00am - 8.15pm
Wed:	9.00am - 1.00pm & 4.00pm – 6:30pm
Thu:	9.00am - 6.30pm
Fri:	9.00am - 6.30pm
Sat:	closed
Sun:	closed

Along with our usual opening hours, we offer our patients extended access appointments at evenings and weekends. These are available at our local SDS MyHealthcare Hubs and urgent care centre, to book an extended access appointment, please speak to one of our receptionists.

TELEPHONE NUMBERS

Emergencies, Visits and Out of Hours
Please call 0121 411 0345, listen to the whole message you will be put through to our out of hours service.  
Alternatively dial 111 (NHS 111) for medical assistance.

If you are suffering with a life threatening emergency or you are suffering with chest pain dial 999. 

Appointments 
0121 411 0345 Option 1
Monday – Friday 9.00am – 12noon & 
4.00pm-6.00pm.

Enquiries and Results
0121 411 0345 option 2

DR S RAGHAVAN 
Balsall Heath Health Centre

PRACTICE
LEAFLET

Information for
Patients

PRACTICE STAFF

Clinical Staff

Dr S Raghavan (GP Partner)
Dr S Raghavan Junior (GP Partner)
Dr K Dhanji (Sessional GP)
Mrs Satpal Raghavan (Practice Nurse)
Mrs Jeongsook Lee (Practice Nurse)
Ms Zehra Abbas (Health Care Assistant)

Administration staff:

Mrs Nazia Zanib (Practice Manager)
Ms Shazena Kauser (Receptionist/ Admin) 
Mr Hyeonggyoo Lee (Receptionist/Admin)
Mrs Asma Hashim (Receptionist/Admin)
Miss Ameera Mahmood (Receptionist/Admin)

The Practice has attached district nurses, Midwifes and Health Visitors.

The Freedom of Information Act gives you the right to request information held by a public sector organisation. 

Unless there’s a good reason, the organisation must provide the information within 20 working days.

Please contact Dr S Raghavan – Principal GP

APPOINTMENTS
All clinics are by appointment, and can be made in person, online or by telephone between 9.00am and 12.00noon or 4.00pm and 6.30pm Monday to Friday.  
We offer pre-booked advance appointments and same/day urgent appointments. You can also book appointments online we strongly recommend you register for this service. Please ask about this at reception.

If you are unable to attend your appointment please let us know so that we can offer this to another patient.

URGENT APPOINTMENTS
There are some appointments available for urgent consultation each day.  Patients are requested to telephone the practice promptly at 9am or 4pm if their problem is urgent for the same day. 
(Urgent appointments are not for Repeat Prescriptions, fitness for work certificates or for signing forms).

HOW TO REGISTER AS A PATIENT
If you are new to the area and need to register with a GP please ask at our Reception. Following your registration you will be offered a new patient health check to enable your registration to be fully complete. An appointment will be offered with our Health Care Support Worker during your registration.

HOME VISITS
Home visits should only be requested for those who are unable to come to the Surgery because of serious illness and infirmity. They should be requested before 10.00am if possible.

Whenever possible we prefer to see you at the Surgery; if you do not feel well enough to sit in the waiting room we can make alternative arrangements. 

TEST RESULTS
For your test results please can you call between 11am and 12pm. 

If there is a test result that requires urgent action, the practice will try to get in touch with you.  This would be by telephone.  Please ensure your contact details are up to date. 

To maintain confidentiality test results can only be given to the patient concerned, unless specific consent has been given to share information with a nominated person.

PRESCRIPTIONS
ROUTINE— requests for repeats prescriptions will be dealt with within 48 hours. Only written request are accepted.  This can be in-person, email, post and via online access, please ask about this at reception. 

URGENT-requests for urgent prescriptions will be given special consideration and priority.  

HOUSE BOUND patients can request using any of the methods mentioned above but telephone requests will be considered if they are unable to do this depending on individual circumstances.

CHAPERONES
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to the clinician you are going to see.

INTERPRETERS  
When required we are able to book interpreters in your preferred language these can be over the telephone in person or video call. We can also arrange a BSL interpreter. Please mention this to the clinician or the reception team at the time of booking.

OUT OF HOURS
If you have an urgent medical problem when the surgery is closed, please ring NHS 111 service by dialing 111.  Your call will be answered by trained staff who will offer you the appropriate help. Please note that when contacting them, your telephone conversation may be recorded.
Walk in Centre – Please ring NHS 111 if you need to attend the walk in Centre.

At any other time use our Emergency Telephone line as mentioned above and follow the instructions given on the answer machine.

DISABLED ACCESS
Automatic Front Door Access suitable for wheelchairs. Disabled toilets in the waiting room.  

DATA PROTECTION
All information held about patients is completely confidential. The Practice is registered under the Data Protection Act 1984. This Act protects data held on the computer system.

OTHER LEAFLETS
You will find a wide variety of Practice Leaflets which will inform you of all the services that we provide for our patients. These include a Patient Charter Leaflet and Comments and Complaints leaflets. 

SURGERY & CLINIC TIMES

A separate leaflet is available in reception which lists all of the Surgery times.

(Revised: Dec 2021)